Mangosteen
Methodical approach to understanding your needs
The process of getting on board purposefully and efficiently.
We take a methodical approach to identifying your needs and providing ongoing support. Most clients go from first call to a running back office in a couple of weeks.
- Discovery
- Implementation
- Support
Discovery · Implementation · Support
A methodical onboarding approach to identifying your needs.
Scroll to follow the journey, from first conversation to long-term partnership.
Discovery
We holistically review your entire organization and identify gaps and areas of improvement in your operations. The result of that stage is well-defined business needs and a roadmap for the implementation phase.
Implementation
We roll up our sleeves and set you up with the right technology and human specialists. The product of that stage is well-established systems, processes and procedures for seamless ongoing support.
Support
We become your trusted partner in managing all your back office processes under one platform. The outcome of that stage is a successfully run business that benefits the continued success of the entire company.
Partnership
We are looking to provide you with the most efficient solution, not the most costly one. We can plug tools and processes that you're already successfully using into our platform.
Submit · Route · Resolve
The automated process of running your business.
High touch services through automation: a workflow built for timely and professional execution of your routine and non-routine back office tasks.
Submit request
A specific request is submitted to the platform through an omnichannel integration (email, chat, phone, etc.). The request is routed through the proper controls within the hierarchy of your organization.
Route request
The request is processed through the platform for resolution by routing it to the right human specialists and technology. All cross-functional interdependencies are identified by the workflow, so the request is routed through the appropriate functional areas.
Provide deliverable
The requested deliverable is provided in a timely and satisfactory manner to the appropriate stakeholder(s) in or outside the organization.
Routine tasks
By leveraging technology, routine recurring tasks are automated through the system with a minimal amount of effort and cost associated with human involvement (e.g. expense reports). Our team ensures your systems are set up correctly and function properly.